Shipping Policy
Order Shipment
Once your order is packed and ready to go, we’ll send you tracking info within 24 hours. 📦🚚 If you don’t hear from us within six business days, just give us a shout at Sales@LuminaLaBelle.com. We’ll get it sorted for you!
Damages
We know you’re excited to unbox your beauty treats, so please check the packaging when it arrives. If anything looks off, make a note of it when you sign for the delivery. 🧐📦 Snap a few pics and email them to Sales@LuminaLaBelle.com so we can file a claim and get things fixed for you. 📸💌
Cancellations & Refunds
Changed your mind? No worries! 💁♀️ Just remember, if you cancel after 24 hours, there’s a $5 admin fee. If your order has already shipped, you’ll also need to cover return shipping. Refunds will be processed back to the original payment method. 💳💸
Shipping Info
We currently ship to the 48 contiguous U.S. states. 🇺🇸 If you're in Canada, give us a holler to see if we can arrange something special. We use the best shipping methods to ensure your goodies arrive safely, usually via UPS, FedEx, or a trusted carrier. 🚚📦
Returns & Refunds
If you’re not in love with your purchase, you can return standard items within 12 days of receipt. 💖 Just make sure the items are unopened, unused, and in their original packaging. For return approval and an RMA number, email us at Sales@LuminaLaBelle.com or call us at (424)242-3136. Remember, shipping charges are non-refundable, and there may be a 20% restocking fee. 📦💸
Return Eligibility Criteria
We want to make sure you’re completely delighted with your skincare goodies! ✨ To keep things smooth, here’s what you need to know about returning items:
- Condition: Items must be unopened and unused. If you’ve already tried them out, we’re afraid we can’t accept returns. 🙅♀️
- Packaging: The original packaging should be intact—no missing labels or damage. We need everything to be just as it was when you first received it. 🎁
- Expiration Date: Make sure the item has an expiration date that’s at least a year from when you’re returning it. We want to ensure it’s fresh for anyone who might buy it next! 📅
- Commercial Viability: We need items to be in a condition where they can be sold at full price again. So, everything should look as pristine as when it left our warehouse. 🌟
- Exclusions: Some items are non-returnable. This includes things marked as non-refundable, discontinued, expired, or seasonal at the time of purchase. 🚫
Quick Tips for Returns:
If you’re unsure about an item, just give us a shout before making the return. 📞
Make sure you contact us to get your Return Merchandise Authorization (RMA) number before sending anything back. 💌
Return Process
To return your items, use a trackable shipping method and keep that tracking number handy! 📦✈️ Once we get your package back in its original condition, we’ll issue a full refund minus any applicable shipping and restocking fees. 💵
Shipping Damages & Discrepancies
If your package arrives damaged, note it right away on the delivery slip and report it within 24 hours. 🕒📜 We may need photos to process a replacement or credit. Also, if there’s any mix-up with your order—wrong items, incorrect quantities, etc.—let us know ASAP at Sales@LuminaLaBelle.com or (424)242-3136, and we’ll sort it out quickly. 🛠️
We’re here to make your shopping experience with Lumina LaBelle as smooth and delightful as possible! 💖✨
